Terms & Conditions

Middleton Furniture is a trading name of DM Specialist Shop Fitters Ltd.

Please read through these terms and conditions carefully before using the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website to the exclusion of any other terms and conditions. The term "Homewares" refers to all non-furniture items on our site. We reserve the right to change these terms and conditions from time to time without notice to you, and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website; your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to retain a copy of the terms and conditions for future reference.

Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mailing orders@middletonfurniture.co.uk or call us on 0844 848 3300 between 9am and 5pm Monday to Friday. (Please note that calls will be charged at the local rate.)

1. CONTRACTUAL CAPACITY

In order to be eligible to enter into a contract with us to purchase goods through the website you must:-
A) Provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; e-mail address and telephone number.
B) Be over the age of 18.

2. GENERAL

A) All offers and promotions are subject to availability and may change without notice.
B) Any prices or offers quoted on our email newsletter are subject to availability. Prices are correct for at least seven days from the date on the email unless otherwise stated.
C) We cannot accept liability for errors caused by a technical fault.
D) Due to different monitor configurations, we cannot be held responsible for representation of the colours of products shown on our web site. This does not affect your statutory rights.
E) All loyalty cards registered online will be entitled to a 10% discount on full priced goods only and applies to Gold,Silver and Black cards.
F) All quoted lead-times are approximate and true at time of placing your order. Whilst we make every effort to honor these estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed. We cannot accept any liability for any inconvenience or loss of working time or similar claims.
G) We will contact you to inform you of a delay as soon as we are made aware of it, as all lead-times are approximate this may not be possible for delays under four weeks.

3. CREATING THE CONTRACT

A) We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details.
B) We reserve the right to cancel or amend any offer without notice.
C) You can cancel your contract with us at anytime prior to delivery without penalty.

4. PAYMENT

A) Full payment is processed by way of the credit or debit card details you have provided, when you place your order. Any items on your order that cannot be fulfilled will be refunded and you will be notified via email.

B) We will advise you if your payment details cannot be authorized for any reason. We may then invite you to pay by another method.

C) All prices and charges on this website are quoted in UK pounds and include VAT.

D) If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.

E) You have the right to cancel your order within 7 days of placing your order, you must initiate a notice of cancellation by email or by phone quoting your order number, name and address.

F) We will refund your payment once we have received and processed your cancellation request as soon as possible and in any event within 30 days of notice of cancellation.

5. SECURITIES AND CLEARING

All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card details are encrypted prior to them being transferred to the bank for authorization.
As an additional security means, no credit or debit card details submitted online are stored directly by us once your order has been processed.

6. CANCELLATION/AMENDMENT OF FURNITURE ORDER

A) All requests to cancel or amend an order must be made via email to returns@middletonfurniture.co.uk
B) We will accept cancellation or amendment of an order before delivery without penalty and all monies paid will be refunded.
C) Up to seven days after delivery has taken place you can cancel your order subject to a collection fee of £75.
D) We cannot accept returns for items of that have been assembled unless found to be faulty or damaged.
E) A re-delivery fee of £75 will be applied to failed deliveries.F) Homestyle Opperations LTD will not accept cancellation or amendment of an order after the seventh day following delivery of the goods, unless the goods are defective.

7. FURNITURE DELIVERY
A) All our deliveries use a signed for service and can be delivered to any UK mainland address.
B) You only pay one delivery charge per order regardless of the number of items in your order.
C) Homewares on a mixed order with furniture will be delivered on our standard service at no extra charge.
D) Once your order has been received into our delivery warehouse you will be contacted to arrange a delivery date.
E) We deliver; depending on your postcode, Monday to Friday, usual hours are between 7.00am and 6.00pm. By accepting a delivery date you are confirming you will be available at the delivery address between these times.
F) You will not be able to request a particular day of the week or time of delivery and you will be offered the next available date for your postcode.
G) If you require a delivery on a specific day or time then an additional charge will apply and quotations can be provided on request.
H) We make every effort to carry out deliveries on the date and time agreed, if for any reason delivery is delayed we will not accept liability for any inconvenience or loss of working time or similar claims for any consequential loss.
I) Any request to change or cancel a delivery date must be made in writing to orders@middletonfurniture.co.uk
J) In the unlikely event items are missing from your order or damage has been caused to your property, this must be recorded on your delivery note and our mail order department notified. Failure to do so may result in a claim being delayed or refused.
K) Any claim for damage/missing items to your order must be made to us within seven days of delivery.
L) In the unlikely event goods arrive damaged or faulty we suggest they are accepted where possible, so steps can be taken to repair or replace the items with the minimum of inconvenience to you.
M) If you decide to keep unsatisfactory goods you must contact orders@middletonfurniture.co.uk within seven days of delivery. JW Carpenter LTD may not accept liability if you do not do this.
N) It is the custome'rs responsibility to ensure that the internal and external access points and delivery routes are measured to facilitate delivery.
If there is a requirement for removal of doors or windows to accommodate delivery, this is at the customer's expense and must be carried out prior to delivery.
O) If a delivery is deemed non standard an additional charge may be applicable and a quotation will be provided.
P) In accordance to Health & Safety regulations the crew, in consultation with their office staff must be the arbiters of what is reasonable to complete a delivery, this will include not carring furniture past a second floor.
Q) If you are in any doubt about access to your property please discuss this with a member of staff before placing your order

8. SPLIT DELIVERIES

If you have purchased multiple products from us then we may need to make more than one delivery to you. This is particularly the case when ordering furniture and homewares items together and is dependant on the warhouse the goods are being dispatched from. Where this is necessary we will not charge for the additional delivery.

9. STORAGE

Unfortunately we do not have the facility to store your ordered products therefore if you cannot take the product within two weeks of us advising you of its availability, we will charge storage charges of £25 per week for a maximum of eight weeks, after which we deem the order to be cancelled.

10. DISPOSAL OF OLD FURNITURE

We cannot collect or dispose of your old furniture. However we ask that you do not dispose of your old sofa, table or bed if at all possible until delivery has been made as, in the unlikely event of a delivery problem arising, we cannot offer loan furniture.

12. DELIVERY OF YOUR NON-FURNITURE ORDER

You can choose to collect your furniture from Middleton Furniture's workshop.
A) You will receive an email on the day your goods are out for delivery. The email will contain your tracking information as well as instructions on how to change your delivery day.
B) If you request your delivery to be changed to a Saturday an additional fee will be payable to the delivery company. We cannot accept liability for any payment or service issues that arise from this service as your contract will be with the delivery company and will not be with us.
C) We use a signed for delivery service, if you're not available to take delivery you will be carded so you can rearrange it.
If you select to have your order left in a safe place we cannot accept liability for any loss or damage that might occur. We do not recommend you use this service.
D) Any claim for damage/missing items to your order must be made to us within seven days of delivery.
E) The delivery company will automatically reattempt delivery the next day; if your delivery fails twice they will hold your package for five days before consigning it back to us.
F) When we receive a returned package we will refund your order.